If you don't understand someone's hurt, is that bad?

Someone that felt wronged was expressing their hurt. I was actually yawning during that whole speech. When it was over, I was asked ''Don't you feel any regret, remorse or something''.

I said the truth. My reply was ''Nope, none. I can't feel your hurt at all.''

That speech felt like I was listening to a detailed script. I understand what the person meant and the hurt they were expressing but just felt nothing at all. I felt indifferent. Is that bad?

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+1 y
The person supposedly wanted closure and that's the closure they got; that I don't feel bad at all. If I'd apologized it woud've been fake.
If you don't understand someone's hurt, is that bad?
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