Why is it that in America when we must speak with a customer service representative they give those jobs to people that don't speak English?

[sage2021]

Sometimes when I call customer service at any given company anymore I am immediately transferred to a call center in India or another foreign country. It's so frustrating as I can't understand what they are saying. If you ask for someone who speaks English there, they disconnect you.
When I was looking for a job years ago I would get all dressed up and use my gas in my car to go through the entire interview only to find out that they want someone bi-lingual, which I am not. It took me 14 months to find a job and I only got the job because that company only had Caucasian clients.

[Bricealan]

@sage2021 I mentioned this same problem yesterday, and as you know found this same problem when taking care of Jerry in Atlanta... I got the same old shit as always'"So much nice talking to you" and much worse when trying to get help from many on the phone and face to face.

@LazerBean.. said it best (MY WORDS - NOT HERS)... chiseling assholes don't want to hire competent English speaking people to address customer concerns

[LazerBean]

Thanks for the shout out 🫡

[llorando]

It's all about money. Workers in places like India are willing to work for slave wages which saves companies money. It sucks because you can't understand them requiring you to call back hoping you get someone you can somewhat understand.

[llorando]

Thanks for MH.

[Surely]

After spending two hours on the phone the day. Talking to the other side of the world. Maybe we need an option to talk with a customer service person that has English as a first language.
Or. Maybe if they would speak in their own language. Then use the translation app in our phone. Maybe we could understand them better.
Or. If you know another language. Speak in that tongue and see how they like it.
Probably they use the people that they do. Because of cheaper pay. But that sends jobs overseas!

[IslaTheWitch]

so what would you say about a customer service representative who speaks English but not Korean or Spanish in a country that has no official language? :D

and a customer who calls them does not speak a word in English?

[malarkey]

They are qualified. English is the international language of business. You can't have customers if you are not in business. Thus you don't need to speak Korean or Spanish, but you must speak English... 2000 years ago you would have had to speak Greek, but today it's English. Get with the program.

[sage2021]

@malarkey
I am afraid we are stuck with having to put up with their language because they sure aren't studying hard enough to get better English skills!!

[sage2021]

@IslaTheWitch
I guess they would have to get an interpreter 🤷🏼‍♀️

[IslaTheWitch]

@malarkey, not in Germany... in Germany, the business language is German, deal with it :D

[sage2021]

@IslaTheWitch
In America we sometimes get automatically connected to a call center in India or another country.
I believe these people should have jobs just not in customer service when they don't speak English.

[Daniela1982]

That way you give up on calling them and they don't have to worry about if they have to give you your money back or please you. And it gives someone on-the-job training in English.

[LazerBean]

Because companies know they don't have to pay foreigners as much as they would have to pay a native English speaker.

[worldscolide]

Because over seas people work for pennies on the dollar. It's basically cheaper.

I know I was a victim of it. I use to work for DELL before they outsourced. I was required to train my replacement whose salary was less than 10% of mine at the time. (no kidding less than 10k per year for him, which where he was from allowed him to live like a king). So yeah it's cheaper, it's sick. Shit like that should be illegal. Outsourcing I mean.

[Maybe_Maybe_not]

It's not just in USA, it's the same in any rich country, welcome to the free market party, you're a bit late at the party though, which is strange since you live in the country praising this party 24/7

[NathanDavis]

meanwhile... the English, speaking English...

https://www.youtube.com/embed/MU5L9rIOaqw

[FenixG45]

Defining someone as an "English-speaker" is NOT sufficient for a Customer Service Representative.

They MUST be able to enunciate words in a CLEAR & NEUTRAL accent, AND be able to understand and use cultural idioms and phrasing.

ENHANCED English-speaking Customer Service should be MANDATORY and pay commensurately appropriately!

[exitseven]

These jobs are sent overseas. India, Africa and other countries. They save a lot of money but alienate a lot of customers. Sometimes if the internet connection is bad I hang up in frustration.

[BigTex53]

We’re idiots apparently

[Dongie]

Search me.