Why are people who barely speak understandable English put into customer service call centers?

[Kingofkings1992]

Someone please explain this phenomenon to me because I cannot for the life of me understand it

[strateguy632]

because most of the callers in, dont speak English so need the ones who can answer in Spanish.

[ApplePie409]

A lot of dorks on this site will criticize AI. My bank replaced the Indians with AI, and it was the smartest thing they could have done. Now when I call, I get to speak with robots that speak the Queen's English. It's a huge improvement.

[purplepoppy]

Same in the UK you either get an Indian or worse still a scouser.

[KostasKouvalis]

I don't think scammers have very high standards

[Iron_Man]

Come to Miami Florida you’ll see that everywhere

[ApplePie409]

Have you been to the Keys?

[Iron_Man]

@ApplePie409 Yes I have many years ago very nice area

[ApplePie409]

I was pissed off! The signs kept telling us to watch out for alligators. What alligators? I felt robbed! LOL I wanted to get out of the car and feed potato chips to the alligators. I no longer want to travel, because the doors are flying off planes, and it just seems like more trouble than it's worth. But I will never forget the magic of Key West. The other Keys were cool, but Key West was the place to be. I think Florida is the best state in the union, but I'm stuck in the snow.

[Iron_Man]

@ApplePie409 if you want to see alligators, you have to go to the Everglades national Park. They’re all over the place in the wild even on the boardwalk they’re there my brother actually touched a wild alligators tail and it hissed. I’ve seen many of them before. You can actually go on an airboat ride as well. I never saw any alligators in the keys that’s ocean territory. But it’s a very lovely town and we saw the Ernest Hemingway house. We toured it and they did a whole complete story on his experience in the keys.

[gorydetails]

because they work for cheap