Do you think it’s wrong to not honor a price that I was quoted?

[Anonymous]

I would not have even questioned it if they told me this rate to begin with. I don’t have dental insurance right now and I have not been there in a while. I was told on the phone two different times that I was going to be charged a $79 promotional rate. When I was there in person they charged me $119 and they would not do anything about it. When I called now I talked to some less than intelligent employee who kept telling me repeatedly that the rates have gone up and it’s only for new patients. But the fact is you told me a couple of times that you were going to charge me a different amount. It looks extremely bad to not honor that. It’s the principle of it if nothing else.

[AviatorTom]

If yuou have some form of documentation about the $79 rate, like who you spoke to on the phone and when teh phone call was made, I suggest you just pay the $79 and ignore the $119 bill.

[Asker]

They charged my card. I have no choice. I don’t have any physical evidence. But they told me this lower rate twice. And they insisted on it. So like what the hell. Like you give me a price charge me that price. Don’t change your mind.

[AviatorTom]

Did you authorize the $119 charge on the card? If not, you contact your card company and tell them its an erroneous charge, and should only be $79.

[Asker]

I just handed them my card I don’t think I signed for it
Maybe I will if they don’t fix it

[maximumpower]

Is it in writing?
If not, then you have nothing upon which to base an argument.
If you DO, then it's time to go to court.

[Asker]

I’m going to go to court over $40? It’s the principle of it.

[joeldalton]

Go to your local consumer reporter.