Is it unreasonable for customers to get mad with 40 orders ahead of them?

[Joe917]

I work at mcdonald's. Two bus loads of high schoolers came in and ordered. Easily 40 people. Maybe 60. Then there were some people who came in the drive through after. We had them park, then they came in and complained they had been waiting 10-15 mins. I explained that there are 40 orders ahead of them, and we are trying and they just said they dont care and they wanted a refund.

[CupcakeTheDestroyer]

Dude, honestly. It’s McDonald’s. You’re serving a customer base that wants cheap food fast. They’re not coming to McDonald’s because they want to splurge, they’re coming for the convenience of paying $10 and leaving. They’re allowed to be upset when that doesn’t happen, same as you’re allowed to be upset that you have to deal with them. This is just customer service. People will get unreasonably mad about food because they’re cranky and take it out on you. You need to learn not to take their yelling personally.

[KostasKouvalis]

I've been there, working the entry booth to a state park. I understand them, but it's still unreasonable. But at the same time, so were the students. Just pulling up and ordering 40 orders, is a dick move. The teacher should've just gotten them all 99c hamburgers or whatever would be quick, or called ahead.
I imagine you weren't by yourself though, so I don't understand why someone else couldn't start on the other people's orders.

If the students did 40 separate orders though, instead of placing it under 1, that's honestly a dick move.
They should've either preordered or gotten pizzas instead. Someone didn't think that one through

[jshm2]

No, and it's why you should always say "wait is XX minutes" when the customer is going to have to wait more than 10 minutes.

Those four words ensure you don't get angry customers, as it puts the onus on them if they are willing to wait or not.

Some people are just hangry, and looking for a quick bite. You warning them of a long wait means they know they need to be patient or go somewhere else.

[Maybe_Maybe_not]

I'm certain they are unreasonable yes.

Because, reasonably speaking, 40+ folks at once has to bottleneck, that's just obvious. To me, these people asking for a refund in a situation they created is... Ridiculous.

[Dargil]

Someone should have gone in and checked. If you are #40 high schooler, what would you expect?