I work for a commercial cleaning company. My key to one of the buildings I clean stopped working like two weeks ago. I told my boss as soon as it happened. She said she would contact the company and see if they Could help. That was on a Friday. She said hopefully something could be done by Wednesday. I only clean that place on Wednesday and Friday. Wednesday comes, and nothings been done. I texted my boss. She didn't respond until the next day when I told her I needed more supplies. She apologized for not responding because she's three states away and was sleeping. I told her i need a new key. She said she'd she send an email to the company. We've always managed to get in because someone happned to be there, but I know we won't always be that lucky. I'm gonna need a key. So on Friday we couldn't get in because no one was there. I called my boss, and she didn't answer (like always) so i left a message and told her that we couldn't get in and we've been waiting 10 mins to see if anyone showed up so they could let us in, and I said if that doesn't happen then we are gonna just take off. I feel like maybe I shouldn't have said that, but I need a freaking key, and she doesn't seem to care, and she manages the company.
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Nah man, you made the right call. If they don’t give you the means to do your job, you can’t work. It sucks but if you can’t get in, you can’t do your job. I would start making a paper trail of your contacts with this manager though, keep it to writing so you have things to reference back if she tries to say you didn’t do a job you were supposed to do as if she made it possible for you to do it. Just in case you need to take it to someone above her, or small claims court if there’s no one above her.