I feel like I’m not picking up my new customer service job well what should I do?

[Anonymous]

I have been working at my new job which is based in the concert hall so I’m dealing with the box office selling tickets etc but I feel like I’m forgetting under pressure and I over heard my team leader laugh at me to the manager

[BarryLiverstone]

It’s your 2nd day. Focus on a few tasks and if you have questions be sure to speak up. Know their reasonable expectations are that you will ramp up over the next month and make some mistakes.


What’s the hardest task?

[Asker]

They expecting me to progress really fast and I have no back ground in customer service at all so finding it tricky I feel like an idiot

[BarryLiverstone]

Like I said them expecting you to progress quickly is relative. Customer service comes with experience and following the procedures. Do you have a script and best practices? That’s what you can ask your manager for help with

[Anonymous]

Talk to the manager... the key is in good communication.

[Asker]

Yeah deffo I’ve just completed my 2nd day I don’t have previous customer experience but I just don’t feel like I’m good at it

[CupcakeTheDestroyer]

Work on your soft skills

[AI Opinion]

Feeling overwhelmed at a new job is common, especially in high-pressure environments like customer service. Here are my suggestions:

1. Seek Feedback: Talk to your team leader and manager. Express your desire to improve and ask for constructive feedback.

2. Practice: Simulate ticket-selling scenarios in a relaxed setting to build confidence.

3. Mentorship: Find a colleague who can mentor you, offering tips and strategies.

4. Self-Monitor: Reflect on daily challenges. Take notes on what to improve.

5. Stay Calm: Calmness under pressure comes with practice, reducing errors.

Your proactive steps can transform challenges into growth.

[Anonymous]

So you expect us to fix incompetence?