Their credit manager I spoke to to cancel the auto payments was so beyond rude and disrespectful and spoke to me in a really demeaning way. He was unwilling to stop the payments and was being a completely ass. It’s not a hard thing to just remove someone’s card from their account that they charge to. But he got snippy because I have had to unenroll before. I always pay things by end of month anyway and I’m a good member at the gym, not causing trouble. Maybe if they updated their website so that members can update card info, etc I wouldn’t have to call him? Geeze. He goes “oh you're FRUSTRATED?” When I mentioned having to remove my auto billing and was like “this isn’t the first time you’ve done this.” He was making a HUGE deal about it. He got condescending and blamed me for this whole issue and I got emotional and started crying. He hung up on me. It was so unprofessional that I’m not comfortable going back and paying my services there anymore.
I have other bills due this week that are high priority like rent. I’m a little behind too right now because I just started a new job and everything.
I’ve also had to make 1 harassment complaint already because a guy was being so creepy.