
Susanne Koestner was 32 years old, just out of graduate school, and about to start a new job when an unexpected turn of events at her local pharmacy transformed her from a customer into a patient advocate.
Koestner wanted to refill a birth control prescription in her hometown of Albuquerque, New Mexico. She had been on birth control since her late teens, and didn't expect to encounter any problems. But the Walgreens pharmacist refused to fill her prescription — due to his religious beliefs.
Koestner ended up getting the prescription from another Walgreens about five miles away, but was determined to do whatever she could to help other women from feeling as judged as she did. She filed a complaint through the American Civil Liberties Union alleging sex discrimination, and Walgreens ultimately agreed to a company-wide policy so customers would get prescriptions in a timely matter, even if pharmacists had personal objections to the medication.
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