Work-related vent. Why are people like this?

I'm not looking for sympathy, it's just that I've had a rough couple of days at work and need to get it off my chest. Any advice is welcome though. Sorry it's long and thanks for taking the time to read.

I work for a large social media company, primarily from home until they decide to bring us back to the office.

We have serious issues with certain people abusing the work status button (available; email backlog).

Available basically means you're working, receiving calls and emails. Email backlog, you'd use if you have backed up work and need to finish before you get any new cases.

Sometimes people use EB if they need a break.

Some people stay on EB for hours, despite the fact they have no workload.

Two of them really got on my nerves these last two days.

I'll connect in the morning on Available. I get 3-5 calls off the bat and a few emails. I'm like wtf is going on?

I see the two of them on EB for the last hour or so.

This morning, same ****, so I write a message asking them to go available.

One of them starts barking up that she's always using EB properly which is absolute BS. I could go into detail of course, but believe me she's one of the laziest people I've worked with. She just doesn't care at all.

I wouldn't care either, but the thing is her lack of work affects the whole team, including for pay and bonuses.

I didn't reply to her or the other woman who chimed in later. I was so ****ing livid though.

Does anyone have this at their work currently?

How do you deal with it?

Do you think I should notify anyone?

Thanks again for reading!
Work-related vent. Why are people like this?
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