My job tells me last minute that they're sending someone out for me to train tomorrow. What would be the best response to this?

[Anonymous]

The schedule from my job sends me a text stating ," reminder ____ will be coming out for you to train them tomorrow." My response to the text was ," Reminder? I never knew ___ was coming out to recieve trainning?" Last week she did it and did not inform the mother of someone coming out. Mother was upset. So I told the scheduler over the phone ," I was never informed that someone would be coming out to recieve training from me? How often do you plan for this individual to come out?" She said ," oh I didn't know if you don't want to train her it's fine I could remove her or break it up." I told her ," I don't mind training someone but I would like to know in advance and for communication to be made to the mother aswell in order to avoid confusion because the kids and husband said to the mother that there are two people in the home with our child?" She said, " oh well we had plan to send her out every Friday with you and oh I didn't know the family didn't know I'll tell them. "


Was I too harsh? I don't mind training someone but I've trained this individual already twice and she's still very slow, requires a lot of prompting, and slows down the schedule. I just need to know in advance so I can know how to plan my day. And I don't feel it's my responsibility to explain this to the family as far as someone coming to train I think the office should be doing that.

Updates

1 y

And no this isn't the schedulers first tike doing this.

[Guy13]

If you are entering another person's home then the Office ought to have generated, from Business internal System, simultaneously an email and text notification to the residents of the home.-If for no other reasons, especially in today's times, to prevent surprise and overreaction of all Parties. In my view, it is Negligent for the Business not to inform residents whether CNA (private Business) and/or Social Worker (Government Business). HR should be sent, in email, a formal request to notify all your appointments in advance... My opinion only as you are there and an adult.

[Asker]

Definitely I address the scheduler about it so hopefully she'll get it right next time.

[Guy13]

I mean, really... Are these people not hearing the News these days... You should be cc/bcc and/or included in some form so that you have confirming evidence IN CASE the Client claims notification was not sent. Lots of crap, that can make another "act out" and used to be illegal, happens in residences now. Like someone involved in that Activity needs a Surprise...

[Sparkie460]

It sounds like you go into people's homes. The client should be notified first days in advance. You are not wrong for responding the way

[Asker]

I wasn't sure if I was too being brash about it

[Sparkie460]

I don't think so. I probably would have went off on the scheduler

[Sparkie460]

Thanks for the mho

[Sour-rose]

Mofo who does this to me is on the verge of losing me. My job comes in with this "last minute" shi to my job that pays less than $12 and when they need me, I almost quit right then and there. But i feel like your scheduler needs to get her shi straight or fuk off. Doing that to a schedule ain't helpful and now fukin' everything up

[Asker]

And the fact that she didn't even ask me. pissed me off. The previous scheduler would ask, "can you train so and so this week?" This new chick is like reminder so and so coming to train with you tomorrow. She never even asked me or told me anything to begin with. And I've trained this same chick 3x already. I don't know what she doesn't get. I'm exhausted

[Asker]

And she slows my schedule down.

[Sour-rose]

girl, get rid of this bish. She's gonna kill your business at some point if this continues. And i mean out of mental exhaustion

[Avicenna]

Just do what you have to do and take it up with the correct people later on so you can’t be blamed.

[Asker]

I addressed the scheduler about the lack of communication.

[maximumpower]

Is "training" included in your statement of work?
Are they prepared to pay overtime?
If answer to both is "no," then you have some leverage.

[Asker]

I am a nurse preceptor so yes training is in my work BUT it doesn't mean you schedule last minute. And to cover up the fact she forgot to tell me in the first place she puts " reminder __ is training with you tomorrow. " reminder? I was never notified in the first place. And who knows what the parent has scheduled for the client Friday. Who's to say we even have time to fit training in and the family should always be notified.

[Asker]

She didn't even do that

[Anonymous]

They should have given you more notice than that.

[Asker]

Thank you, that's what I felt too. Did I sound rude in what I said?