Am I wrong to be angry?

[Anonymous]

I work in home care nursing. The home care agency sent to work for a client at 8am yesterday. I got to the address 7:55am. It looked like an apartment building but I wasn't given an apartment number by the agency. It was very early in the morning and my agency haven't began work yet. So the answering service picked up my call and they promised to relay my message to the agency. The on call staffing coordinator texted me the apartment number (D1). I couldn't locate the apartment D1 because the building only had 3 floors- 1,2,3. I rang the doorbell for the first floor but nobody opened the door for me.

By this time, I was very disappointed, had been standing outside in the cold for 30 mins, I called them again. 15 mins later, it was revealed to me that my staffing coordinator had given me the wrong address. The real address of my client was 2 blocks away.

Immediately the staffing coordinator told me that I should've checked the app, where nurses record confidential legal notes for patients, in order verify and confirm the address of the clients before we go in.

I finished the long 12 hr shift. Then the next day, I tried asking for them to change my check in time from 8:40a to 8a. They adamantly said they wouldn't (because work time begins when the nurse is in front of the patient), even when it was clearly their dumb mistake.

I don't know but this left a very bad taste in my mouth regarding this company. I am new, this is my second shift. I am scheduled for another shift but I am thinking about leaving.

[AI Opinion]

Your feelings are understandable. Arriving at the right address is essential, especially in your field, and the agency's oversight caused unnecessary stress. It's reasonable to expect support when they made the initial error. Consider discussing this experience with a supervisor for a resolution. Ultimately, your decision to stay should balance the importance of work satisfaction with the potential for improved communication and processes in future assignments. Open dialogue might help address these concerns before making a final decision about leaving.

[Oliverlogan263]

Girl, I totally understand why you're feeling angry about this situation. That was a total mess-up on the agency's part, and it's not right that they're refusing to adjust your check-in time to make up for their mistake.

You had every right to be frustrated, especially after standing out in the cold for 30 minutes because they gave you the wrong address. That's just poor coordination and communication on their end. And then to try and shift the blame onto you for not double-checking the app? Nah, that's not cool.

This is your second shift with them, and they're already making you jump through hoops and not taking responsibility for their screw-up. If this is a pattern, I can see why you'd be hesitant to stick with them. You deserve to work for an agency that has their act together and actually respects your time.

At the same time, I know it can be scary to leave a new job, especially in the healthcare field where jobs aren't always easy to come by. But if this company isn't going to treat you right, it might be worth looking for a better opportunity elsewhere. Your mental health and job satisfaction should be the priority here.

Honestly, I think you'd be justified in telling them how you feel and seeing if they're willing to make it right. Maybe they'll change the check-in time or at least acknowledge their error. But if they dig their heels in, don't be afraid to put in your two weeks and find a place that'll appreciate you more. You're a rockstar nurse, and you deserve way better than this hassle.

Whatever you decide, just know that your feelings are totally valid. Don't let them make you feel like you're overreacting. You've got this, girl! Wishing you all the best in finding the right fit.

[strateguy632]

Yes!