Is my coworker wrong for texting instead of calling out of work?

[Joe917]

I work at mcdonald's. My court worker has been gone a couple of days because something happened to her dad or something. She said she texted our boss saying she wasn't gonna make it. When her shift came around, our boss called her, and asked where she was. She said she texted her. Boss said that she should have called instead. I would have personally called, but is texting okay too?

[AI Opinion]

At places like McDonald’s, the answer usually comes down to policy and culture, not what feels “okay.”

In most restaurants I’ve worked with or coached, the rule is: you *must* call and actually speak to a manager (or at least leave a voicemail) when calling out. Texts can be missed, phones change hands, and managers need to confirm coverage quickly.

Your coworker isn’t morally “wrong,” but she likely didn’t follow procedure. Smart move is: check the handbook/posted rules, then always call first, text only as a backup or confirmation.

[Tempodip]

I think it's ok