What should you do if UPS delivers a package to your house (wrong address) and it is not a nearby neighbor?

DWornock
UPS delivered a very large package (a 6 ft tall rug) addressed to another house in my neighborhood and left it at my front door. However, my neighbor told me that was a prior owner and the owner is not listed in the phone book. At that point, I should have just kept it. I tried contacting UPS but you cannot contact UPS without wasting a lot of your time and they will not pay you for your time.

I tried calling UPS but a computer answers and the computer doesn’t recognize “Wrong address” and will not let you talk to a person. You can’t send UPS an email and to send a message you must create an account. That is unacceptable. Chat is a computer and will not let you talk to a person. Finally, by lying to the computer, I talked to a person but she is some foreign person, and I couldn’t get her to understand.

Finally, I sent an email to the sender and asked them to have it picked up. But after 3 days the package is still at my front door.

It would be different if you could call UPS and talk to a person without jumping through a bunch of hoops and being placed on hold for a long time and maybe hanging up on you. However, UPS is too inconsiderate of your time to allow you to do that.

Therefore, if the shipper is UPS, and it is not a nearby neighbor, keep it, sell it on eBay, or throw it in the garbage.
Updates
+1 y
There is no legal obligation to spend $100 of your time to correct a $10 mistake. If it is not a nearby neighbor and is delivered by UPS, it is a gift. If the item is expensive, a signature is required. Otherwise, UPS is not interested in correcting the mistake because that requires a human. The buyer can file a claim and that is handled by a computer and therefore less expensive.

However, if delivered by USPS, place it at you mailbox, and mark it "Not at this address."
What should you do if UPS delivers a package to your house (wrong address) and it is not a nearby neighbor?
3 Opinion