Why do customers go to the second window to complain about the person working at the first window?

[Anonymous]

[Anonymous]

Customers may go to the second window to complain about the person working at the first window for a variety of reasons. For example:

1. They may feel that the person at the first window was not able to resolve their issue or address their concern adequately, and so they want to speak to a higher-up or supervisor.

2. They may feel frustrated or angry about their experience, and want to express their feelings directly to someone who they feel can make a difference or take action.

3. They may not feel comfortable confronting the person at the first window directly, and may feel that going to the second window is a safer or more appropriate way to voice their concerns.

It's important for businesses and customer service representatives to listen to customer complaints and feedback, and to work to resolve any issues or concerns in a professional and respectful manner. This can help to improve customer satisfaction and loyalty, and ensure that customers feel valued and heard.

[dreamstar72]

So the person in the second window can become the bad person by complaining/yelling to the first person.

[Sour-rose]

Well someone's gotta know their employee in the first window is an asshol'

[SaoirseS]

That sounds more like a comedy movie trope. I've never seen that.

[Anonymous]

because the first person probably doesn't care or won't do anything about their own behavior.

[FreyaRed]

So is the human nature.