How can I keep my voice calm during confrontation?

[Anonymous]

It's either trembling, barely audible, or I can't even get the words out.

I want to be more assertive.

[SamIam96]

For me, breathing helps. When I feel the stress level building I take a deep inhale and hold it for a few seconds while the other person speaks. Take a few seconds to organize your thoughts. It's natural to want to respond instantly. Resist that temptation. Forcing them to wait makes you more powerful and gives your response more impact.

Dealing with interruptions is difficult. Try not to interrupt the other person. If they interrupt you, stop talking -- they aren't hearing you anyway. If they continue to interrupt, call them out on it. Something like: "if you're talking when I am, you're not learning anything." Again, that level of self control moves the power dynamic in your direction.

[Makeushiver]

That's A tough one. The best I can think of is to rehe as RSS what you want to accomplish and keep it simple. If its a complaint of some sort- like asking for a raise keep it to just that topic and don't let yourself or the person you are talking to allow diversions. If possible do it at a time of day when you feel most relaxes and confident. for many people this is late morning. Decide what you are going to do if you get no satisfaction confrontation. Remember that a supervisor assumes a degree of problem solving as part of job description. Experience has taught me that having may least the idea for a potential solution. Never mention "it:s not fair". Life isn't. Be careful not to say or do anything you're agent prepared to follow up. During convo. avoid direct eye contact but don't be obvious focus on something immediately behind him or her.

[Agape93]

Learn to control your adrenaline

[Asker]

How did you?

[Agape93]

I channel it into aggression

[Anonymous]

You have to learn how to settle down and be calm, but be alert