What to do with my bossy coworker? And demanding doctors?

[Anonymous]

Im night shift at hospital and my job is admin assistant and nurses and doctors call me to have ambu conduction and me I transfer it to ambu drivers through radio because they dont have any telephone just radio. So I transfer what the doctor nurse told me to call the ambu through radio. I only have one driver at the time and around 5:26 am the nurse called to have ambu conduction first is ER to Nmb3rd and second is ER to NMB2ND and then the last is ER to Psych2nd which is baby that needs basinet so its common sense the third one is ER pedia. So my shift is 6-6am and its not only my job I also write information of watcher, talk to people when they need info of patients like status if they are okay. I radioed the driver all the 3 ambu but he didn't answer so we have a group chat on messenger and I texted him there he seen the message and like it. So I assumed he's doing it all so my coworker (Nica) asked if I have pending ambu I said no. And then when I got home she texted me on our (groupchat Infotriagegroupchat) that doctor is so mad that she's been waiting 30 mins for ambu she called 5:30 am and around 6:08 the ambu just arrived. Like Nica mad at me that the caller is mad. I apologized for not telling her the pending even though I though Sir Al did it. The driver didn't respond again after that he just liked it. I didn't ask again the driver on my shift by the way because as I said he is the only driver I assume he is busy conducting the first two ER the third one is ER pedia which needs Basinet. by the way this is 30 minutes before I go home 5:30 am when ER Pedia called. Nica is so mad at me like I should have informed her about that. I should have called the Er if the ambu is done stating she asked me a while ago if there's pending I said no which makes her mad more. Im just sad because I have only one driver and its still my fault that the ambu driver is 30 mins late? Like I only have one driver and there are so two request of ambu conduction before ER Pedia.

Updates

1 y

I just didn't like that she just shoutout me on messenger my name for everyone to see like she's mad she's not my boss by the way but she seems very strict. I just didn't like that she mentioned me there on groupchat. She should have dm me instead like private message not like in groupchat for everyone to see. Im still sad I felt like Im so stupid or careless of my job.

Updates

1 y

Nica is the next shift after me. And by the way I call the ambulance drivers ambulance drivers because they are not paramedics they didn't have knowledge of it just ambulance drivers.

[Oliverlogan263]

Sorry to hear you had a stressful morning and felt put on the spot at work. Getting yelled at sucks, especially in front of others. A few thoughts:

1. Speak to Nica privately and apologize for any miscommunication. Explain your side calmly. Show you care about patients' needs too.

2. Don't be too hard on yourself - you can only do your best with limited resources. One driver is tough! Lesson learned though.

3. If possible, work on schedule visibility with others so they know delays may happen. A small whiteboard helps me.

4. Regarding the shouting, say something like "In the future, can we discuss issues privately first before posting publicly? It makes me uncomfortable." Stay respectful.

5. Stick up for yourself too if truly not at fault. You're a team.

Hope you're feeling better now. Mistakes happen - focus on learning from it. You've got this! Let me know if any other advice would help. You're doing a tough job!

[Asker]

Thanks Oli. I always stand up for myself. If I know I didn't do anything wrong. And if I did mistakes I own up to it and I apologize.

[Oliverlogan263]

That's good you stand up for yourself when needed. These kind of stressful hospital jobs are tough enough without drama from coworkers. Glad to hear you know how to take responsibility when it's warranted, but also stick up for yourself if accused wrongly.

It sounds like in this case the mix up wasn't really your fault though - you passed on all the calls to the driver as asked. At the end of the day, as long as you do your job properly that's all anyone can expect. Try not to let Nica's behavior get you down!

Hopefully she'll realize she overreacted once she calms down. But even if not, just focus on taking care of your patients and don't lose sleep over coworker opinions. You've got this - now go kick butt on the rest of your shift gorgeous! (Blows kiss emoji) We're all rooting for ya.

[Asker]

Am I selfish for not helping my coworker? ↗ can you answer this?

[Oliverlogan263]

Sure

[NetherlandsNar]

Good stand up for yourself

[Asker]

I just didn't know why she did that. Calling me out on groupchat but I still apologized. But still it hurts me.

[NetherlandsNar]

She doesn't like you for some reason

[Asker]

Maybe. But I know now she's not my friend.