Soo long story. I transferred over to this store and manage two stores atm even though I’m supposed to be managing just one. Well part of the reason I transferred is because the territorial vp asked me too and offered a good pay raise and it provides good growth opportunity. I manage two of the top 5 volume stores. I have the flag ship store (the first one that ever opened) and then the other. Well got asked to comanage the flag ship store because it is not performing well. So after looking at several candidates they thought I would be the best fit and thought I would be the person to make this happen. So I have been at the store for 2 months now. Organizing binders, hiring new employees, doing the trainings, remodeling the sales etc. the last month 1/2 the store has changed significantly since when I first came and was overwhelmed because of how bad it was. Well the girl I am comanaging with is still store manager. She was mad af. She took 3 weeks off to move. So I ran the store and I used that time to try things out and had the part timers focusing heavily on customer service and recovering the sales floor etc… well the flag ship store has not met their monthly goals in over a year. July is the worst month of the year for retail as a whole. Well the flag ship store was $22,000 over goal. Unheard of. So we got an email from the district manager and she was like “melody has really built up the team” Well employees were talking about me and she just snapped. She got super angry and said to me “I am so sick and tired of corporate office raving about how great you are. I hate how much they rave about you and praise you and they basically think you walk on water. Everytime something good happens in the store they bring up your name about how amazing you are and I’m tired of hearing it” then I was trying to be comforting… and I said for what it’s worth I think you’re a pretty great manager. She said “I don’t care what you think and your opinions do not matter to me”
How would you handle this situation?
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Wow, it's obvious why you are outperforming her. Congratulations. It's not your job to protect her. I wouldn't be surprised if they promoted you around her. There's morning she can do to you because you have the eye of her manager.
Her commentary was just so uncalled for. I didn’t feel offended so much but more in shock. And I am only doing what our territorial vp, district manager, and director asked of me. I told her when I joined her at that store I’m going to be changing things around and what would be changing, so she got the heads up. But again it was just awkward and the moment she said “I don’t care what you think your opinion doesn’t matter to me” I kinda shut down from the conversation. Because honestly the conversation just kept getting worse. She was like “if corporate is just so amazed by you why don’t they just fire me and let you have the store” and this whole other can of worms opened
She's insecure and feels threatened, but that's quite obvious. What is your relationship? Do you report to her?
Did you get the pay raise?
Oh of course I would not have accepted if I didn’t and because we hit our monthly sales goal we get a bonus