don't you have a clinical care manager?
if her tasks are completed to company standard and the family has no complaints then there's not a lot you can do. if she's violating any protocols then it has to be reported immediately.
hold her to the company standard, you can't hold her to your standard.
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I worked with a woman who did nothing but sleep. I reported her over and over, but they just needed someone who would come to work, so they never cared. So I told the boss to make her the shift lead, instead of me. I said if that doesn't happen, I'll quit. So the lazy turd got to be the lead, and it was my turn to sleep. lol
I would have a talk with your supervisor personally. That's were I would start if there was no danger being posed to the patient. If that's the case, file a report and definitely talk to your supervisor.
Report her and report it to the higher class of your company, the big boys, considering it effects their company, they will surely do something about it
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I'd fire em and replace em
Tell people above you, they have to sort it.
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