What is the best way to recover from dropping a ball at work?

loves2learn m
TL;DR: what is the best way to smooth things over after you make an unintentional mistake at work and how do you prevent dropping balls in the future?

On Monday my manager asked me via email to submit a letter to compliance. I received it, I said I would but it slipped my mind. Work has been absolutely bonkers lately (we are all spread too thin). Plus I have been doing a lot of traveling this month which means more work on my non-vacay days.

This is the 2nd or 3rd time this has happened. A few weeks ago I missed an email that came in on a Sunday to pay a sponsorship, I don’t even remember seeing the email, when the requestor reached out I took care of it right away.

At that point I instituted a daily checklist that includes reviewing all my emails. Since dropping this most recent ball on Monday I added another checkbox on my to-do list. I have no explanation for how I missed it other than I had 16 hours worth of work (according to our project management system) on my plate for that day. (We are currently hiring for another position in our department.)

I think there was one other email I missed at some point prior to the two I mentioned as well.

I work really well in our project management system that is like a fancy to-do list and allows you to mark tasks as completed. When things come in through email I need to add them to my to-do list and it seems that is an easy place for me to drop a ball.

That being said, I already apologized for dropping the ball and owned 100% responsibility for it being my fault. I have a feeling I will get a talking-to tomorrow. I *hope* that’s all it is. I plan to tell her I added the additional email review to my checklist. What else can I say to smooth it over? Also, what else can I do to ensure I don’t drop any more balls at work?
What is the best way to recover from dropping a ball at work?
What is the best way to recover from dropping a ball at work?
What is the best way to recover from dropping a ball at work?
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